SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.bestgads.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in comvined package. Everything is well. Impressed. A bit confused, but it seems does not follow in portrait mode, only in landscape. Nevertheless very interesting device
Excellent
Very happy
Good item but shipping very slow
It works excellent, I loved it, I recommend it.
A good material is appreciated. solid. Now to try
I'm very satisfied
The order arrived in 10 days in Kharkiv with a new mail, packaging, configuration is perfect. very satisfied, performs all its functions cool, even can through the app capture in 4k 60k/s, which is not all the apps have. It also works calmly and stabilizes the normal iphone camera. The only thing that needs to be used to weight is the hand tired of keeping the stabilizer for the pen, but this seems only because of the unusuality)
Very recommended, it's very good. price. quality,
I purchased it as a gift. The product looks high quality. I'll try to write later how it will be in operation. Thanks to the seller.
A gimbal that was worth more than the price paid was delivered safely. Very good seller. Thank you very much...
Amaizing
Great contraption! Packed in 3 boxes. Tested-everything works, there were no problems with connecting to the iPhone and managing-everything is clear. Minus-no cover
I recommande
great piece of kit.
Arrived well ahead of delivery date
Very satisfied! Stabilizes well. Cool that there is a function of tracking the face and body. Easy to use. Intuitive.
Duge class stadikam. The quality of the tsyna on the visoty.
Good Product thanks
good
Quick delivery. Good packaging. Affordable price. Gimbal itself is one of the best model for this price.
Spectacular
I did not receive the product, I was refunded.
Same as purchased, works well and more than satisfied.
Excellent! Connected to the app is very good.
Excellent product. I arrived earlier than expected!
All that remains is 4K60 in the app